Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled before the restaurant confirms and starts preparation. Once preparation has commenced, cancellations may not be possible.

2. When Refunds Are Eligible

We will consider a refund in the following situations:

• Payment was taken but the order was not processed/confirmed.
• Wrong item delivered (clear photo evidence required).
• Food delivered is spoiled or unsafe to eat (photo/video required).
• Order not delivered due to rider/operational failure.

3. When Refunds Are Not Provided

Refunds are generally not provided for:

• Change of mind after delivery or after food is accepted.
• Incorrect address or contact details provided by the customer.
• Minor delays caused by traffic, weather, or peak demand.

4. How to Request a Refund

Report issues within 30 minutes of delivery with photos/videos where applicable. Contact:

Email: info@demo.com   |   Phone: +91 9876543210

5. Refund Processing Time

Approved refunds will be processed to the original payment method within 3–10 business days depending on the payment provider and bank processing times.

6. Partial Refunds & Compensation

In some cases we may offer a partial refund, replacement, or credit voucher depending on the issue and investigation outcome.

7. Dispute Resolution

If you are unsatisfied with the resolution provided, please contact us and we will escalate the issue for review.

8. Contact